Return conditions


Article 14: Delivery errors - Non-compliant products
14-a: The consumer must make to the company Le Cristal Antique within 15 days following delivery, any claim of delivery error and/or non-conformity of the products in nature or quality in relation to the indications appearing on the order form. Any complaint made after this deadline will be rejected without possibility of appeal.

14-b: The formulation of this complaint with the company Le Cristal Antique will be made by email to the address .

14-c: Any complaint not made in accordance with the rules defined above and within the time limits cannot be taken into account and will release the company Le Cristal Antique from any liability towards the consumer.

14-d: Any product to be exchanged or refunded must be returned within 15 working days following receipt of the return agreement to the company Le Cristal Antique in its entirety to the following address: Le Cristal Antique, 23 place Victor Schoelcher, 91300 Massy. To be accepted, any return must be reported in advance to the Customer Service of the company Le Cristal Antique.

If the above procedure is not followed, no claim for non-conformity or apparent defect of the products delivered will be accepted.

Article 15: Right of withdrawal

Withdrawal period: In accordance with the provisions of articles L221-18 et seq. of the Consumer Code, Le Cristal Antique respects the legal withdrawal period of 14 calendar days for individual customers. This period runs from the day of delivery of the consumer's order.

The customer has 14 days to return, at his own expense, the goods to the Seller, to the address given to him. The customer may be held liable in the event of depreciation of the goods resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of these goods. Le Cristal Antique recommends that the consumer return their products by Colissimo with a recommendation or additional insurance guaranteeing, where applicable, compensation for the products up to their actual market value in the event of theft. or loss of this merchandise.

Important: For your returned products to be accepted by our teams, they must be returned to us in a condition that allows them to be put back on sale and packaged in their original packaging.

Reimbursement - The Seller reimburses all payments received, including delivery costs in the case of a complete order return, with the exception of additional costs arising from the fact that the customer has chosen, where applicable, a method of delivery. delivery other than the least expensive delivery method offered by the Seller when ordering. The Seller will reimburse within 14 days of receipt of the returned items, using the same means of payment as that used for the initial transaction, unless expressly agreed by the customer to use a different means such as a credit note. on the customer's account which will be deducted from the following order(s). The Seller may defer reimbursement until receipt of the goods or until receipt of proof of shipment of the goods, the date chosen being that of the first of these events.

Exclusions - The right of withdrawal is excluded for products and services listed in Article L.221-28 of the Consumer Code such as personalized products such as personalized jewelry or cut items.